Click the Reports tab.

The Failed Activities report is located under the Utility Management category in the Report List.

Click Run Report.

Which staff's Failed Activities you will see will depend on your Neo security rights.

Some staff will see only their own Failed Activities.

Other staff will see their own Failed Activities as well as the staff that they supervise.

Failed Reasons:

• Billing Hold
• CI Eligibility
• Commercial Payor w/Telephone Place of Service
• Dependent Service Delay
• Grants Contracts
• Incomplete Address for Client
• Service Less than 8 Minutes
• Missing Client Payor Demographics
• Multiple Services Commercial Payor
• Multiple Services Not Complete
• Multiple Services with Failed
• No Authorization
• No Authorization CCBHC
• No DSM selected
• No Payor Release SA Billing Dx
• No Payor to Cover Activity
• No Primary Staff Credential
• No Program
• No Signed Note Attached
• No Treatment Plan
• No Treatment Plan Client Sig
• Non-Mappable DSM IV Selected
• Provider not in Credentialing Panel
• Unable to Determine Contract/Standard Fee Amount for
• Under 18 with NO Primary Caregiver