When does the CSP Questionnaire appear in Atrezzo?

The CSP Questionnaire appears:

• On all children’s initial authorization requests; and
• On all CSRs for authorizations 

Providers must answer the following question:

“Has there been a recently completed Single Assessment for which you need to complete the initial CSP?”

• If Yes → The CSP Questionnaire will launch and must be completed.
• If No → The CSP Questionnaire will not launch.

After a Single Assessment – Adding a CSP Questionnaire to a CSR

If a Single Assessment has been completed and you need to complete the initial CSP:

If the CSR is expiring within 30 days:

• Extend the authorization request.
• Answer Yes to the Single Assessment question.
• The CSP Questionnaire will launch and must be completed.

If the CSR is NOT expiring within 30 days:

• End the current authorization.
• Submit a new request.
• Answer Yes to the Single Assessment question.
• The CSP Questionnaire will launch and must be completed.

Please ensure the CSP Questionnaire is completed in Neo when prompted.

If you have any questions regarding this process, please contact the Acentra team for support.